BELMOND ORCAELLA POLICY
1. Alteration of schedule and cruise itinerary
In spite of the fact that we will do our best to assure that the announced itinerary is followed at the strictest possible level, occasionally, we might have to alter or delay the schedules and itineraries in the last minute due to the uncertainty of local weather and river conditions.
2.1. For booking with less than 06 cabins
If you book your cabins more than 65 days in advance of the departure date, you are required to deposit 30% of the total charge at the booking time. The remaining amount must be paid within 65 days before the departure date.
For the booking made less than 65 days prior to departure date, you are required to make full payment of the fare within 48 hours.
2.2. For booking from 06 cabins and more
If you book your cabins more than 95 days in advance of the departure date, you are required to deposit 30% of the total charge at the booking time. The remaining amount must be paid within 65 days before the departure date.
If you book your cabins between 94 and 65 days in advance of the departure date, you are required to deposit 50% of the total charge at the booking time. The remaining amount must be paid within 65 days before the departure date.
If you book your cabins less than 65 days in advance of the departure date, you are required to make full payment of the fare within 48 hours.
3. Cancellation by us
Under the circumstance that a cruise cannot be operated for passengers with confirm bookings or departures because the minimum number of passengers for the ship to sail is not satisfied, Belmond Orcaella has the rights to call off the cruise. We will notify the passengers with confirmed booking about the cancellation 50 days in advance. A substitute cruise ship (with parallel itinerary and ship type) or an alternative departure date will be proposed depending on its availability. If the passengers do not agree with the alternative ship or departure, we will make full refund of the deposit amounts upon the demand of the passengers.
4. Cancellation by Customer
If you or any other members of your party want to cancel your booking, you must inform us via fax or email. E-mail cancellation or booking amendments are only effective once re-confirmed by us.
4.1. That person(s) may transfer their place to someone else (introduced by you) and in respect of whom the Lead Passenger will need to give the confirmations and representations not less than 30 days before departure and you pay an amendment fee in accordance with the table below and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers.
Amendment Fee for each change (% of total cost payable by the person(s) cancelling)
65 days or more One free, then 10%
64 – 31 days 20%
4.2. If you or other members could not transfer place to someone else. The following cancellation fee will be applied:
Cancellations made 65 days or more before departure: 20% charge of total price
Cancellations made 64 to 31 days prior to departure: 35% charge of total price
Cancellations made 29 to 10 days prior to departure: 75% charge of total price
Cancellations made less than 10 days prior to departure or no show: 100% charge of total price
*In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.
5. Force Majeure
Unless there are points clearly stated in this policy, we will bear no responsibility of making compensation for you if the fulfillment of our obligations in the contract is influenced by unpredictable or unavoidable events that out of the control of us or the supplier(s). These events include, but is not limited to, war, threat of war, civil conflict, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather, sea, air, ice and river conditions and all similar events.
We highly recommend that travelers have their trip cancellation covered. We also advise the guests to purchase insurance for medical matters, luggage loss and delay of the trip in case of unfavorable situations. Belmond Orcaella will not be liable for the loss of personal belongings.
7. Dietary needs
If the guests have exceptional dietary needs, they should contact with us 30 days in advance of the departure. The cruise will exert all possible efforts to satisfy the exceptional dietary needs and demands depending on the availability of the goods.